Dean,
A note of thanks for all your HAI home automation system expertise, as well as your all-around friendliness. Your ability to make practical suggestions that actually simplify life through the technology you recommend and install is outstanding. Our family appreciated both the automation work you completed and the connections you gave us for home security monitoring. All of it made for a seamless and simple transition where everything "just works" now! Thanks so much and we look forward to remaining connected for additional services in the future!
Sincerely,
Robert (Gilbert, AZ)
Dean,
I wanted to let you know how happy Vicky and I are with the SONOS system you installed. It has not only performed beyond our expectations but as you promised the learning curve on its operation was very short. We also appreciate how clean you made the installation. Instead of adding to the tangle of wires you actually reduced the mess. More important is, we appreciate your professionalism. You were not only here when you said you would be (very unusual in Arizona) but you have been unbelievable in your after installation support. The few times I have had to call you for help, as promised, you have been able to walk me trough the fix in a matter of minutes. What makes this help so valuable is your responsiveness even on weekends or after business hours. We also appreciate your help with our telephone problem. The telephone now works great, despite the fact that Best Buy’s Geek Squad couldn’t solve the problem after we bought the phone system from them. If you need to have a reference please feel free to have people call me. The unbelievable part is that when you encountered problems that could not have been anticipated and actually had to come back a second time to install a converter not only did you not charge a trip charge, you didn’t even charge for the converter. You truly deserve the title of The Best AV Guy.
P. S. To John your electrician. John I just wanted to let you know that your professional approach was appreciated and who ever saw an electrician clean up the mess instead of leaving it. WOW! Thanks for your help on the SONOS installation but more importantly on solving the electrical problem in my office, that no one else could figure out the solution.
Tony and Vicky Dorso (Rio Verde, AZ)
When we moved into our new home, we had all our sound electronic components and yards of connection cable sitting in boxes and on our floor. We also had mounds of wires coming from the wall for the sound system but we had no idea what was what. The Best AV Guy (Dean Gorgen) was able to cut through the mess without all the jargon and design a system and solution that was easy to use. Dean took the time to explain the best, cost effective solution for us and did the work in a timely and careful manner. We would recommend The Best AV Guy / Dean to anyone looking for honest, knowledgeable audio, visual expertise. Dean’s passion and integrity shows.
Carrie and Rob Lasich (Scottsdale, AZ)
Never has a company been more appropriately and deservedly named – for Dean is without a doubt The Best AV Guy. And behind the apt company name is technical expertise, creativity, and unwavering integrity. We ended up putting surround sound throughout the house and yard and consider it the best investment we have made in a long time. With a click of the iPhone or iPad, we are able to enjoy music throughout our house and property like never before. Thank you Dean!
Carol and John Clemency (Arcadia, AZ)
Thank you Dean of the Best AV Guy for a really great job. Professional, knowledgeable and great to work with. My computer “sings” and our network is faster than ever! We are delighted.
Gary and Corie (Scottsdale, AZ)
Dean,
Just a short note to give a compliment where a compliment is due. Thanks for getting our surround sound working. It is evident that you're an unmitigated expert in your field. Well done!
Barry and Nugette (Gilbert, AZ)
Hey Dean,
It was great working with you and your team, I will definitely be recommending you to family and friends.
Randy (Phoenix, AZ)
Don and I wanted to let you know what a wonderful job that you did. When you arrived you were on time and very professional. You came in and completely revamped our entire audio/visual system, which I know was not easy. Our picture clarity is better than it ever has been. You also installed a new universal remote and programmed all of our existing components to that remote. Now all that we have to do is hit the graphic on the remote to watch a movie with our grandkids or hit the WII graphic to play a game. You have simplified our lives tremendously. Since you did such a great job we would have absolutely no problem recommending you to any of our family and friends.
The McCullar Family (Gilbert, AZ)
Dean you did a great job installing a flat screen TV for us; your technical expertise was superb and your workmanship was top notch! Additionally your delightful personality made it a very positive experience. Many thanks.
Kim (Scottsdale, AZ)
Dear Dean, Thanks so much for your work recovering 10 plus years of my wife Annie's work. You accomplished what many professionals had deemed impossible. All the best to you and your family. Great Job!
Lee Brown (Mesa, AZ)
" As President of a mortgage banking firm I am very conservative of who I refer my clients to. As in any business, the outcome of a recommendation is a reflection of my credibility and therefore I am conservative in doing so. After experiencing first hand Dean's consultative, patient approach to his craft and his skills in executing them, I highly recommend his services."
Jay Luber
President
Galaxy Lending Group LLC
To someone WHO CAN REALLY DO IT.
Dean, I don’t know how to thank you. As a senior with advanced hearing loss, I was at a loss to connect the latest advance in hearing assistance that I had purchased. My wonderful audiologist was having trouble too with the instructions - so she is so glad to get your name and number. I can now hear every word on the TV through my “Bluetooth” because you figured out how to make the connections. Modern technology is great but it takes a patient, dedicated person like you to put it all together.
Thank you so much.
Margaret Walsh (Phoenix, AZ)
Dean did a great job on our surveillance security system, always on time and on budget. He was very knowledgeable and answered any questions that we had. We would recommend him to anyone thinking about having surveillance security system work done on their home!!!
V. King (Gilbert, AZ)
Dean is not only The Best AV Guy but he is so pleasant and enjoyable to have around!!! He worked hard from 8 am to 6 pm and I felt like old friends by the time he left! I would recommend Dean to anyone, anytime! He really knows his stuff and spends time to find you the best deal for your home. Thanks, Dean! We love you!
The Fry Family (Arcadia - Phoenix, AZ)
Pete and I would like to thank you for a job very well done. Your knowledge of all the products and how to get the best of them was greatly appreciated. You also went above and beyond helping guide the Dish Network installation man to do his job! We’re sure we’ll need your services in the future and would be happy to refer you to our friends.
Pete and Karen (Arcadia - Phoenix, AZ)
Aside from numerous electronic projects over the years, I hired Dean to design and install a home theatre system, security cameras, complete home speaker system and intercom system in my personal 3 million dollar home I was building. The difference between Dean's service and the competition is: 1) He is always looking out for your best interest in terms of price and functionality, 2) When you need customer service, you get his cell phone, not a 1-800 number with different tech support and hassles. Every component he installed is so carefully placed, there hasn't been a problem. When I do need to ask a question, he usually answers the phone and if not immediately, then he calls back very shortly after to walk me through any questions. I bid my job to other companies who wanted twice as much money to do the same thing. If you are making any electronic decisions, you need to have Dean Gorgen on your team. By the end of the job, you will be calling him "family."
Shawn (Arcadia - Phoenix, AZ)
Dean Gorgen is a great guy to work with, reliable, honest and trustworthy. Dean installed a whole house automation system for us including Audio, Video, Universal Remotes, Surveillance and an 8-zone house audio system. We love our home, thanks for everything and good luck in the future.
Bryan and Marisa (Arcadia – Phoenix, AZ)
I just wanted to take a few moments to say thank you for all the work you did at our home and then our office building in Gilbert. You were the right choice. I have seen electrical wiring done in the past but when I saw the job you did, with the attention to detail, installing our plasma television set and wiring and hooking up the sophisticated surround sound theater system at my residence I was so impressed and I immediately knew you would be the perfect "NO NONSENSE" choice for our commercial building and I was right. Your job was clean, your price was great and you showed up when you said you would which I can not say about some of the other contractors. The service was impeccable. Thank you so much for both the residential and commercial work you have completed and thank you on behalf of the whole company for assisting in the set up and helping us get familiar with our systems after they were installed it is most appreciated. We look forward to doing business in the future. Bryan & Kathleen (Gilbert, AZ)
Dean, you are a Genius. You are my guy, Thank You.
Lu (Scottsdale, AZ)